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Xiaa Solutions

West Midlands Ambulance Service is one of the largest
Ambulance Services in the UK with over 19 regional sites and servicing a population of over 5 million people and covering an area of more than 5,000 square miles, responding to 4,000 (999) calls every day, and 1 million patient journeys a year. The IT infrastructure is critical and the network is a key component.

The network team, led by Carl Evans, is responsible
for the existing network of 100s of devices. They were in the process of upgrading the core of the network
adding new Cisco devices and next-generation fire
walls. They had existing tools in place such as SolarWinds but needed a solution to monitor, alert and troubleshoot that was scalable, easy to deploy and use. They started a formal process of looking at various vendors such as Splunk, LogRhythm and Sumo Logic.

After evaluation of the options they selected Sumo
Logic for 3 key reasons:
1. It was very easy to deploy and then use within a
few hours.2. Data could be forwarded into a central server and then encrypted to Sumo Logic. This made it secure and easy to install.3. It was also commercially advantageous. Xiaa Solutions were able to meet the budget.

The network team has since used Sumo Logic whenever
they need to get to the root cause of an issue fast. They
find Live Tail a valuable feature being able to track events

and logs over 30 days and Log Reduce when searching

data to help them find what they are looking for quickly

and easily.
Since selecting Sumo Logic, Carl has upgraded the service to take more data from more devices and they are now considering it for other use cases such as SIEM and Security monitoring.

Carl Evans Network Architect –“Sumo Logic has proved to be an essential tool to help us ensure that our critical infrastructure is available. When things do happen
we can quickly find the root cause before we

lose service.”